Communication Security Group
Ultra-encrypted communications company that solves security problems in communications for large companies and governments around the world. +65% user adoption and +20% new customers.
Client Overview
For more than 35 years, CSG has simplified business complexity by providing innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. Operating in more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. Its award-winning software and services enable companies in dozens of industries to solve their most significant business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Bharti Airtel, MTN, and Telstra.
My Role
As Lead Product Designer, I was responsible for creating and maintaining applications for Windows/mobile platforms for all the company's products, developing new products, and looking for ways to evolve the current system. In addition, I am responsible for transforming user research into valuable and modern solutions based on usability data.
On my journey as a Lead Product Designer, I've learned the vital importance of looking beyond the obvious, of diving deep into the essence of user research to extract valuable, modern solutions that truly resonate with usability data. Every app I created, every product I developed, and every system that evolved taught me the importance of continually adapting and seeking constant innovation.
